I BOOKED AN ADVERTISED TICKET FROM THE FGW WEBSITE I EVEN RESERVED THE SEAT ON THE 1:10PM FROM ST.ERTH-READING ON 30TH MAY AND WHEN WE TURNED UP TO GET ON IT I WAS TOLD IT WAS A GHOST TRAIN - SHOULD NEVER HAVE BEEN SOLD TICKETS IT NEVER RUNS AT THAT TIME ?? AND FGW'S RESPONSE TO MY COMPLAINT WAS AND I QUOTE......''I was concerned to hear that your
journey was not as pleasant as it should have been as a result of a
different ticket being issued than the one you asked for.

I am unable to offer any compensation, as the National Conditions of
Carriage does specify that it is the customers responsibility to check that the correct tickets have been issued. It is also the customer’s
responsibility to check travel restrictions beforehand so that the service they use is relevant to the ticket they have purchased (this is written on the front of the ticket).''
BIGGEST LOAD OF RUBBISH I'VE EVER HEARD ON 3 ACCOUNTS...
1. I GOT THE EXACT TICKET I SAW ADVERTISED
2. IT WAS 100% CORRECT WHEN I CHECKED IT
3. IT SAID NOTHING ON THE TICKETS APART FROM DATE/TIME/DESTINATIONS ETC

I CC'D A COPY OF MY REPLY TO ALISON FORSTER (MD FGW) TO ASK HER TO KICK SOME ASS

LONGSHANKS OF ST.IVES CORNWALL